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IT Support Professional

1 week ago


Tampa, Florida, United States Palmetto Technology Group Full time
Company Overview
Palmetto Technology Group is a leading Managed Services Provider (MSP) based in Greenville, SC. Our organization has a strong company culture built on values of Teamwork, Service, Growth-Minded, Trust, and Innovative. We prioritize our employees' personal and professional development through best-in-class training and mentorship.

Job Description
We are seeking a Quick Fix Engineer to join our team. The ideal candidate will have strong troubleshooting, desktop support, networking, public cloud, and customer service skills. This role supports a local client on location with various configurations of the Microsoft platform, focusing on Microsoft Cloud Technologies such as Office 365, Microsoft 365, and Azure. The successful candidate will be able to work in a fast-paced environment with minimal oversight, creating a phenomenal customer experience by engaging with customers and building relationships.

Your Responsibilities
  • Resolve support tickets from contract customers and assist in scheduling tickets for the team.
  • Work in a team environment with other engineers, technicians, and non-technical staff of varying experience.
  • Provide troubleshooting, desktop support, networking, public cloud, and customer service skills.
  • Determine the level of urgency and priority of incoming customer tickets.
  • Assess tickets, assign them to the appropriate engineers, and assist with escalations as required.
  • Make outbound calls and emails to schedule service appointments.
  • Actively assist with updating and improving processes related to Help Desk and Dispatch.

Your Requirements
  • 1-3 years' experience in IT with a focus on supporting Microsoft products.
  • A positive attitude and initiative, along with the ability to solve problems without supervision.
  • Excellent phone etiquette, written, and verbal communication skills, including experience with technical documentation.
  • The ability to prioritize and multi-task while accurately tracking time using PTG's ERP system.
  • Experience troubleshooting Active Directory user, group, and Group Policy management, Office 365 and Microsoft 365 cloud and desktop applications, including Microsoft Teams, Windows Desktop PCs, software, and hardware.

What We Offer
  • A competitive benefits package, including medical, dental, vision, and life insurance.
  • 401k match.
  • Unlimited approved PTO after one year (2 weeks your first year).
  • 10 Holidays, including your Birthday and a Floating Holiday.
  • Gym reimbursement.
  • Amazon Prime reimbursement.
  • 40 Hours for Volunteer Time.
  • Paid Maternity and Paternity leave.
  • Paid certifications.
  • Learning and development programs.