Hotel Operations Manager

6 days ago


Juneau, Alaska, United States Pursuit Collection Full time
Job Summary

We are seeking a skilled Hotel Operations Manager to join our team in Alaska. This is an exciting opportunity to lead daily operations of multiple departments, including Front Desk, Guest Services, Housekeeping, Janitorial, and Laundry.

About the Role

This key position involves managing work plans, staff training, and scheduling to ensure exceptional guest service across all departments. The ideal candidate will have strong leadership skills, excellent communication abilities, and experience in hotel management.

Key Responsibilities
  • Maintain high levels of guest satisfaction through effective departmental coordination and customer service standards.
  • Develop and implement strategies to maximize staffing, hour, and wage levels for Front of House departments.
  • Audit employee timesheets for payroll purposes and control overtime.
  • Monitor employee issues and administer company disciplinary procedures as necessary.
Requirements

To be successful in this role, you will need:

  • 5 years' progressively responsible experience in Front Desk, hotel, or restaurant management.
  • Knowledge of management principles within the hotel and restaurant business.
  • Ability to make decisions, solve problems, and exercise good judgment under pressure.
  • Strong communication skills, both written and oral.
  • Valid US Driver's License.
Work Environment

You will be working in a stunning Alaskan environment with breathtaking scenery and opportunities to explore. Our properties offer a unique blend of adventure and relaxation, making it an ideal location for those who love the outdoors.

We value diversity and inclusion in the workplace. Pursuit Collection is an Equal Opportunity Employer committed to hiring talented individuals from diverse backgrounds.



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