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Healthcare Patient Relations Supervisor
2 months ago
At Oak Street Health, we prioritize a collaborative approach to delivering exceptional patient care. The Service Team plays a crucial role in providing high-quality, personalized support to our patients on a daily basis.
Role of the Patient Relations ManagerAs a Patient Relations Manager (PRM), you will be a vital component of our patient engagement strategy. Your responsibilities will include:
- Ensuring patient satisfaction through effective communication and support.
- Collaborating with healthcare professionals to enhance the patient experience.
- Addressing patient inquiries and concerns with professionalism and empathy.
Your role will involve:
- Providing high-touch assistance to patients, ensuring their needs are met.
- Working closely with the Service Team to implement best practices in patient relations.
- Monitoring patient feedback and making recommendations for service improvements.
The ideal candidate will possess strong interpersonal skills and a commitment to patient-centered care. Experience in healthcare or related fields is preferred.
