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Restaurant Operations Manager

2 months ago

Beaufort, South Carolina, United States Dunkin' Full time

Job Overview

Position Summary

The Restaurant Operations Manager is responsible for cultivating a team of committed individuals who deliver exceptional customer experiences while driving profitable sales. This role oversees the complete functioning of the restaurant in alignment with Dunkin' standards.

Team Development - Foster a collaborative environment by encouraging respect, providing constructive feedback, recognizing team achievements, addressing employee concerns, and ensuring effective communication. Recruit, train, and nurture talent to fulfill staffing requirements that meet both customer and business demands. Commit to continuous learning and share knowledge to support the growth of others. Hold oneself and the team accountable for their roles and outcomes.

Operational Excellence for Customer Satisfaction - Prioritize guest satisfaction and exemplify outstanding customer service. Lead by example to create a culture of urgency in meeting guest needs. Ensure adherence to brand standards and operational systems. Empower the team to devise solutions that enhance business performance. Complete all mandatory training, including ServSafe certification.

Financial Performance - Enhance sales through the proficient implementation of restaurant protocols and marketing strategies. Delegate responsibilities and lead initiatives to manage labor costs, food expenses, and cash handling. Safeguard the well-being of both team members and guests by focusing on preventive maintenance and cleanliness. Assess the restaurant environment and performance metrics to pinpoint opportunities for improvement and collaborate with the team to establish and achieve objectives. Adhere to all restaurant, brand, and franchisee regulations.

Qualifications

+ Strong verbal and written communication skills (English)
+ Proficiency in mathematics and financial oversight
+ Experience in restaurant, retail, or supervisory roles
+ Minimum age of 18 years (where applicable)
+ High school diploma or equivalent
+ Basic computer proficiency
+ Guest-centric approach to anticipate and exceed customer expectations
+ Results-oriented mindset with the ability to set and achieve ambitious goals
+ Analytical problem-solving and decision-making skills
+ Ability to build effective teams by placing the right individuals in suitable roles and celebrating collective success
+ Conflict resolution skills to address challenging issues and foster constructive discussions
+ Commitment to developing team members through honest feedback and support for their personal and professional aspirations.

Company Overview

Dunkin' Donuts, established in 1950, has grown to become the leading coffee and baked goods chain globally, serving millions of customers daily. With a diverse menu featuring a wide variety of donuts, coffee beverages, bagels, and breakfast sandwiches, Dunkin' Donuts operates in a dynamic environment where customer interaction is key.

This restaurant operates independently under a franchise agreement with DD Franchising LLC.

As an applicant, you are applying for a position with a Dunkin' Donuts franchisee, not Dunkin' Brands, Inc. or its affiliates. Any information submitted will be directed solely to the franchisee, who will be your sole employer. Franchisees are independent business owners who establish their own wage and benefit structures, which may differ from other franchisees.

The Dunkin' Donuts trademarks, logos, and designs are owned by DD IP Holder, LLC and are used under license.