Sales Associate
6 days ago
We are seeking a highly motivated and customer-focused Sales Associate to join our team at Massage Envy Westlake. As a Sales Associate, you will play a key role in driving member satisfaction and retention, as well as advancing sales.
Key Responsibilities- Sell wellness package memberships to Massage Envy guests
- Recommend upgrades to client and guest treatment plans such as aromatherapy
- Inform guests of additional services such as facials or stretching
- Encourage home-care retail purchases based on service provider recommendations
- Greet guests and members as they enter the clinic
- Efficiently and effectively check members in and out for appointments
- Answer phones and proactively reach out to clients to book appointments and collect payments
- Resolve customer issues through empathy, active listening and creative problem solving
- Book appointments to achieve maximum scheduling efficiency
- Maintain client files and proactively communicate client wants and needs to service providers
- Prior sales and customer service experience preferred
- Must have computer and cash handling skills
- Must be able to prioritize and perform multiple tasks
- Must be able to work cohesively with others in creating a fun and fast-paced environment
- Strong communication skills both on the phone and in person
Cambridge Spa Group is a leading franchisee consolidator within the Massage Envy franchise system. We are committed to providing a positive and inclusive work environment that values diversity and promotes career growth.
We offer a range of benefits, including uncapped monthly bonus potential, medical, dental, and vision insurance, tiered paid time off, and opportunities for advancement.
Join our team and be part of a dynamic and growing company that is dedicated to delivering exceptional customer service and promoting a culture of inclusivity and respect.
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