Sales Associate

6 days ago


Westlake, Ohio, United States Cambridge Spa Group Full time
About the Role

We are seeking a highly motivated and customer-focused Sales Associate to join our team at Massage Envy Westlake. As a Sales Associate, you will play a key role in driving member satisfaction and retention, as well as advancing sales.

Key Responsibilities
  • Sell wellness package memberships to Massage Envy guests
  • Recommend upgrades to client and guest treatment plans such as aromatherapy
  • Inform guests of additional services such as facials or stretching
  • Encourage home-care retail purchases based on service provider recommendations
  • Greet guests and members as they enter the clinic
  • Efficiently and effectively check members in and out for appointments
  • Answer phones and proactively reach out to clients to book appointments and collect payments
  • Resolve customer issues through empathy, active listening and creative problem solving
  • Book appointments to achieve maximum scheduling efficiency
  • Maintain client files and proactively communicate client wants and needs to service providers
Requirements
  • Prior sales and customer service experience preferred
  • Must have computer and cash handling skills
  • Must be able to prioritize and perform multiple tasks
  • Must be able to work cohesively with others in creating a fun and fast-paced environment
  • Strong communication skills both on the phone and in person
About Us

Cambridge Spa Group is a leading franchisee consolidator within the Massage Envy franchise system. We are committed to providing a positive and inclusive work environment that values diversity and promotes career growth.

We offer a range of benefits, including uncapped monthly bonus potential, medical, dental, and vision insurance, tiered paid time off, and opportunities for advancement.

Join our team and be part of a dynamic and growing company that is dedicated to delivering exceptional customer service and promoting a culture of inclusivity and respect.


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