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Salesforce Technical Support Specialist

2 months ago

Merrimack, New Hampshire, United States Fidelity TalentSource LLC Full time

Job Description:

Position Overview

We are seeking a highly motivated and experienced Salesforce professional to join our team at Fidelity TalentSource LLC as a Salesforce Support Specialist. In this role, you will be responsible for providing technical assistance to end users and enhancing CRM functionalities using Salesforce configuration. Your work will directly impact the experiences of our client-facing associates, enabling them to better serve our clients and meet their needs.

Key Requirements and Skills

  • Bachelor's degree or equivalent
  • Salesforce Administrator certification required
  • Salesforce App Builder certification required
  • Advanced Salesforce Administrator certification required
  • Experience with application support for 4+ years
  • Excellent communication skills
  • Strong problem-solving abilities
  • Proficiency in Microsoft Excel functions
  • Familiarity with relational databases and SQL

Company Background

Fidelity TalentSource LLC is a leading provider of investment and benefit solutions to individuals, organizations, and advisors. We are committed to enhancing the financial well-being of our clients and creating a diverse and inclusive work environment where everyone feels valued.

What We Offer

We offer flexible benefits to support your professional and personal growth, including opportunities for career advancement and professional development. Our company values integrity, safety, and inclusivity, and we strive to create a work environment that is supportive and collaborative.