Plumbing Field Supervisor
2 days ago
We are seeking a highly skilled and experienced Plumbing Field Supervisor to join our team at Paschal Air, Plumbing & Electric. As a key member of our service operations team, you will be responsible for supervising a team of field technicians, ensuring they deliver high-quality service to our customers.
Key Responsibilities:
- Supervise and manage a team of field technicians to ensure they meet service quality standards.
- Work closely with the Service Manager to interview, hire, coach, counsel, discipline, train, and manage field technicians.
- Create and execute new hire orientation for all field technicians.
- Develop and implement training programs for new and existing field technicians.
- Conduct regular ride-alongs with field technicians to identify areas for improvement and provide coaching on customer service, technical skills, and product knowledge.
- Maintain and review all call-backs on maintenance and service calls.
- Regularly update the Service Manager on training, customer service, personnel matters, and related issues.
Requirements:
- Desire to be part of a winning team.
- Excellent customer service skills.
- Leadership and mentoring abilities.
- Ability to grow and train a team.
- Strong mechanical aptitude.
- Good written and verbal communication skills.
- Knowledge of principles of operation of HVAC and/or plumbing systems and safety practices.
- Accurate diagnostics ability.
- Excellent ability to explain technical information to clients.
- Computer knowledge and ability to apply necessary software tools.
What We Offer:
- Paid Time Off your first year of employment.
- Paid Holidays.
- Medical, vision, dental, life, accident, and disability insurance.
- Company-paid life insurance.
- Tuition/training reimbursement.
Paschal Air, Plumbing & Electric provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. All employment decisions at Paschal Air, Plumbing & Electric are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, age, sex, national origin, disability, or any other characteristic protected by federal, state, or local laws.
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