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Guest Transportation Specialist

2 months ago

Ketchikan, Alaska, United States Cape Fox Lodge Full time

Cape Fox Lodge is seeking friendly and knowledgeable individuals to join our team as Driver Guides for the upcoming season. As a Driver Guide, you will play a vital role in ensuring our guests have a memorable and enjoyable experience while exploring the beauty of Ketchikan, Alaska.

In this role, you will be responsible for safely transporting cruise line guests to various tour venues and cruise ship terminals. You'll also provide engaging narrated tours within our 14-passenger Transit Vans, sharing fascinating details and stories about the region.

Key Responsibilities:

  • Provide safe and reliable transportation for guests, prioritizing excellent customer service.
  • Deliver informative and entertaining narrated tours during vehicle travel and at designated tour stops.
  • Assist passengers with boarding and disembarking vehicles, ensuring a smooth and efficient transfer process.
  • Manage guest tickets and itineraries, providing clear instructions and information.
  • Maintain accurate records of passenger counts, driving routes, mileage, and fuel consumption.
  • Conduct routine vehicle inspections and perform basic maintenance tasks to ensure optimal vehicle condition.
  • Communicate effectively with dock staff, cruise line partners, and tour venue representatives.
  • Report any accidents, injuries, unsafe working conditions, or damages promptly.
  • Demonstrate a thorough knowledge of the local area and navigate efficiently to various destinations.
  • Adhere to all state traffic laws and maintain valid driving documents.

Qualifications:

  • Prior experience in customer service or tourism is highly desirable.
  • Possess a valid driver's license issued by your state of residency.
  • Maintain a clean driving record with a history of safe driving practices.
  • Minimum age requirement of 18 years old.
  • Ability to regularly lift objects weighing between 5 and 100 pounds.
  • Physical capability to perform tasks such as standing, walking, sitting, kneeling, and crouching for extended periods.
  • High school diploma or equivalent.
  • Excellent personal hygiene and professional appearance.
  • Ability to read, write, understand, and speak English fluently.
  • Exceptional customer service skills and a positive attitude.
  • Must be free from the influence of drugs and alcohol while performing job duties.
  • Authorization to work in the United States as defined by the Immigration Reform Act of 1986.