IT Support Specialist

3 days ago

Essex Junction, Vermont, United States GovCIO Full time
Job Summary

We are seeking a highly skilled IT Service Technician to join our team at GovCIO. As a key member of our IT department, you will provide technical support and services to our federal customer, ensuring the smooth operation of our IT systems and infrastructure.

Key Responsibilities
  • Provide on-site technical support for all IT activities, including network, server, and software issues.
  • Consult with support teams, help desks, customers, and other technical staff to resolve problems and improve IT services.
  • Coordinate and perform operation and/or maintenance activities for networks, servers, and other IT systems.
  • Identify recurring problems and recommend steps to reduce their severity or frequency.
  • Install, troubleshoot, and maintain a variety of products and equipment, including hardware and software.
  • Deliver services and solutions in technical support, systems refresh, software integration, and operations support.
  • Provide on-call support by identifying, researching, and resolving technical problems received via the ServiceNow ticketing system.
  • Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.
  • Recommend systems modifications to reduce user problems.
  • Perform routine system maintenance and analysis functions, including hardware configurations and adding, removing, and replacing equipment components.
  • Install operating system patches, upgrades, etc. via SCCM Software Center.
  • Provide remote support services for telework/home users.
  • Help ensure user applications work over VPN and/or Citrix.
  • Manage user relocation requests.
  • Ensure devices are properly encrypted.
  • Local On-Site Cabling.
  • Provide on-site support for enterprise groups such as the network and security operation centers.
  • Restart network equipment, including switches and routers as directed by enterprise networking.
  • Replace defective network equipment.
  • Wireless Services.
  • Assist users with mobile communication devices.
  • Provide tier 2 support, including but not limited to hardware troubleshooting, OS reinstall, and assisting with device swapping.
  • Asset Inventory Support.
  • Assist with physical inventory as needed.
  • Assist with receiving and receipting property.
  • Disposal Preparation Support.
  • Process computer equipment for disposal.
  • Ensure disposal policies are properly employed.
  • Ensure all devices are fully wiped of information before leaving the facility.
  • Video Conferencing and Audio/Video O&M.
  • Troubleshoot system problems.
  • Work with support staff for remote troubleshooting and repairs.
  • Assist in setting up presentation devices and video conferencing units.
  • Support pre/post application releases.
  • Gather, analyze, and report end-user support trends.
Requirements
  • High School with 0-2 years (or commensurate experience).
  • US Citizen.
  • High degree of technical proficiency.
  • Excellent problem-solving skills and analytical abilities.
  • Minimum 6 months' experience troubleshooting Apple Macintosh software and hardware in a customer service role.
  • Certification in Microsoft Operating Systems.
  • Familiarity with SCCM remote resolution and with using SCCM to remotely complete software installation.
  • CompTIA Network+, CompTIA A+, CompTIA Server+, CompTIA Security.
  • Clearance Required: Must be able to obtain and hold a Public Trust Clearance.
About GovCIO

GovCIO is a team of transformers who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran.

EEO, including disability/vets.

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