Digital Media Operations Lead

3 weeks ago


Santa Monica, California, United States KCRW Inc Full time
About KCRW Inc

KCRW is a global community driven by the creative spirit of Los Angeles. We bring joy and connection through an inspiring mix of music, news, and culture, both online and on the radio.

As NPR's flagship member station in Southern California for over 30 years, we're the next generation of public media.

Job Overview

We're seeking a skilled Digital Media Operations Lead to oversee the daily operation of our app. The ideal candidate will combine project management, process optimization, and cross-departmental coordination to enhance user experience and drive growth.

You'll partner with our tech, content, and audience teams to streamline workflows, monitor app performance, and ensure a dynamic, user-friendly experience.

Main Responsibilities
  • Ensure Operational Excellence: Oversee the app's daily operations, maintaining stability, high performance, and consistent uptime.
  • Streamline Processes: Develop, document, and refine workflows to support app features, content updates, and community engagement tools.
  • Vendor & Budget Management: Manage vendor relationships, negotiate contracts, and oversee budgets for app-related services and technology.
  • Drive App Updates: Coordinate updates, feature launches, and cross-functional initiatives, ensuring on-time delivery and alignment with user expectations.
  • Collaborate on Development: Partner with developers to align app improvements with our strategic goals and audience needs.
  • Project Management: Track milestones, anticipate roadblocks, and maintain transparency with stakeholders across teams.
  • Performance Analysis: Monitor and analyze key metrics, such as user retention, engagement, and membership growth, to inform decisions.
  • Feedback Integration: Review user feedback and app reviews to identify trends and prioritize improvements.
Requirements

To be successful in this role, you'll need:

  • Proven Experience: 4+ years of experience in product management, with a focus on apps or digital products.
  • Cross-Functional Collaboration: A track record of working effectively with engineering, marketing, design, and content teams.
  • App Ecosystem Expertise: In-depth knowledge of app ecosystems, user engagement metrics, and operational best practices.
  • Technical Proficiency: Skilled in project management tools, content management systems, CRM platforms, and analytics tools.
  • Exceptional Skills: Strong communication, problem-solving, and organizational abilities.
  • Adaptability: Ability to juggle multiple priorities, manage deadlines, and thrive in a fast-paced, dynamic environment.
What We Offer
  • Salary Range: $90,000 - $95,000
  • Sick leave award
  • Vacation leave accrual
  • Health insurance (including medical, dental, vision, FSA, life and AD&D)
  • 403(b) with company match
  • A passionate office environment surrounded by an incredible community of curious and talented colleagues
  • KCRW aims to be representative of Southern California, and candidates from diverse backgrounds are encouraged to apply

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