IT Infrastructure Support Specialist
3 weeks ago
**Job Overview**
We are seeking a highly motivated IT Infrastructure Support Specialist to join our team at Leidos. This role will be responsible for maintaining and modernizing our client's IT systems, ensuring continuity of mission operations.
Key Responsibilities:
- Install, configure, and maintain hardware, software, and network components, including servers, routers, switches, firewalls, and other IT equipment.
- Deploy and set up new systems or upgrades according to established procedures and best practices.
- Perform system administration tasks such as user account management, access control, permissions management, and system backups.
- Troubleshoot network connectivity issues, analyze network traffic, and implement solutions to optimize network performance and security.
- Work in team environments that use agile methodologies.
- Conduct routine maintenance tasks, such as hardware inspections, firmware updates, and component replacements, to prevent system failures and ensure uptime.
- Diagnose and repair hardware faults or failures, coordinating with vendors for warranty repairs or replacements as needed.
- Provide technical support for software applications and operating systems, troubleshooting issues, and resolving user problems.
- Maintain accurate documentation of IT systems, configurations, procedures, and troubleshooting steps.
- Generate reports and service requests for management review and analysis.
- Provide technical assistance and support to end-users, addressing IT-related issues and inquiries via phone, email, or in person.
- Conduct user training sessions to educate employees on IT systems, software applications, and best practices.
- Investigate root causes of problems, implement corrective actions, and document resolutions to prevent recurrence.
- Collaborate with other Product Teams, vendors, and stakeholders to coordinate projects, resolve issues, and implement changes.
- Perform in a supervisory capacity as needed.
- Installation, setup, configuration, and maintenance of IT devices, including desktop PCs, laptops, printers, and other peripherals.
Requirements:
- Ability to obtain a Public Trust Clearance.
- Bachelor's degree and 4+ years of IT experience.
- Hands-on experience working in an operational environment.
- Windows Server Administration experience.
- Backup & Recovery experience.
- System Deployment experience (hardware and software).
- Microsoft Office 365.
Preferred Qualifications:
- Experience maintaining systems/applications in a cloud environment.
- Experience supporting the USPTO customer.
- Microsoft Intune experience.
Estimated Salary Range: $72,150.00 - $130,425.00 per annum.
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