Client Experience Manager
6 days ago
This is an exciting opportunity for a seasoned professional to join our team as a Senior Client Associate. In this role, you will be responsible for delivering comprehensive operational support and serving as a trusted resource for clients and the Wealth Advisor Team managing assets worth over $2 billion.
Responsibilities- Provide ongoing operational support for the team's client base by managing daily transactions and inquiries accurately and within established deadlines, ensuring compliance with firm policies and federal regulations.
- Serve as a liaison between Wealth Advisors, Portfolio Managers, Operations, and clients.
- Offer daily support for the team's client base, including opening client accounts, assisting with required documentation, and performing comprehensive account maintenance tasks.
- Perform tasks such as funds disbursements, name/address changes, charitable gifting, ACATS and DTC transfers, cost updates, billing/fees, and client-directed trade orders.
- Maintain regular and proactive contact with clients regarding new account documents, LOAs, account updates, checks and wires, account performance, trade activity, transfers, statement inquiries, research, fees, objective changes, portfolio market values, stock quotes, online access, etc.
- Oversee account activities including trades, cash flows, debits, margin, tech shorts, performance, transfers, allocations, fees, etc., using various in-house portfolio systems.
- Provide customized reporting and analysis to clients or the Wealth Advisor team on a regular or ad hoc basis.
- Mentor junior staff and assist with the training and onboarding of new hires. Lead and contribute to team initiatives and projects as a proven team leader.
- Maintain accurate and detailed client files, account information, and new business pipeline in the Salesforce database.
- Enhance job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.
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