Fire Service Technician

2 months ago

Lenexa, Kansas, United States Johnson Controls Full time

Unlock Your Potential in Building Systems

At Johnson Controls, we're a global leader in smart, healthy, and sustainable buildings. Our mission is to reimagine the performance of buildings to serve people, places, and the planet.

Key Responsibilities:

  • Receive service calls from our Service Resource Center, including a brief description of equipment/system malfunctions.
  • Responsible for contacting customer representatives and ascertaining equipment/system problems.
  • Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites.
  • Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices, and bulletins to repair equipment.
  • Service, troubleshoot, and install various manufacturers' Fire & Life Safety systems, including SimplexGrinnell.
  • Read and interpret blueprints, diagrams, submittals, specifications, software, systems, programs, schematics, and operational product manuals.
  • Exhibit excellent customer service skills by consistently communicating with district staff and customers to ensure customer satisfaction.
  • Complete Service Acknowledgements with proper coding through communication devices, such as smartphones and laptop computers.
  • Obtain customer signatures upon completed service call assignments.
  • Participate in a scheduled On-call rotation. Help to train or mentor others on the service team.
  • Perform other duties as assigned.

Requirements:

  • 3+ years documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems.
  • Experience in reading and interpreting blueprints, submittals, and operational/product manuals. Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.
  • High School Diploma or equivalent.
  • Ability to follow verbal and written instructions.
  • Capable of performing physical labor, including carrying and moving equipment and tools up to 50-70 lbs.
  • Able to work in unusual and sometimes difficult positions, such as climbing ladders, scaffolding, and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
  • Ability to work flexible hours, including weekends, to meet customer requirements.
  • Overnight travel may be required.
  • Demonstrate a high level of customer service.
  • Maintain truck inventory to ensure timely response to customer needs.
  • Ability to adhere to, implement, and always follow safety guidelines and procedures.
  • Strong organizational skills, positive attitude, and ability to learn quickly.
  • Possess a valid driver's license and driving record that meets company requirements.
  • Able to pass a pre-employment background and drug test.
  • Retain any licenses required by National, State, and Local codes.
  • Completion of SimplexGrinnell 4120 Network training within 12 months.

Preferred Qualifications:

  • NICET Level II certification strongly preferred.

Johnson Controls is an Equal Employment Opportunity and Affirmative Action Employer

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