Call Center/Help Desk Technician III

3 weeks ago


Barrow, Alaska, United States UIC Alaska Full time

We are currently searching for an experienced Call Center/Help Desk Technician III to provide comprehensive technical support to our end-users in Barrow, AK. The estimated salary for this position is $ $90,000 - $115,000 per annum.

About the Role:

This is a fantastic opportunity to join UIC Alaska's team as an On-Site IT Support Expert. The successful candidate will be accountable for offering technical assistance to our clients through various means, including in-person consultations, phone calls, and email communications.

The ideal candidate will possess robust communication skills, extensive technical knowledge, and a steadfast commitment to prioritizing customer satisfaction.

Responsibilities include:

  • Serving as the first point of contact for clients experiencing technical difficulties.
  • Accurately diagnosing and resolving technical issues.
  • Documenting client requests for assistance in our ticket management system.

Qualifications:

  • Proficiency with current Windows OS.
  • Experience with Active Directory & Azure Active Directory, M365 Multifactor Authentication and BitLocker.


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