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Customer Service Team Lead
1 week ago
Customer Service Team Lead
We are seeking an experienced Customer Service Team Lead to join our retail team. The successful candidate will have a proven track record of delivering exceptional customer experiences and coaching team members to achieve high performance.
Key Responsibilities
- Develop and implement effective customer service strategies to drive sales and revenue growth.
- Lead and coach store employees to achieve high performance and excellent customer service.
- Oversee store security, cash management, and inventory control measures.
- Ensure adherence to quality standards, procedures, and local laws and regulations.
Requirements
- High School Diploma or equivalent required.
- Minimum two years of experience in supervisory or leadership role in retail, financial, service, or related industries.
- Excellent verbal and written communication skills.
- Ability to work phone, Point of Sale, Microsoft Office, and other systems.
- Valid driver's license, auto insurance, and personal vehicle for use during the workday (mileage compensated).
Benefits
- A comprehensive new hire training program.
- Access to a robust learning management system.
- Performance-based career advancement opportunities.
- Educational Reimbursement Program.
- Multiple coverage choices for medical insurance.
- Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program.
