Technology Solutions Specialist

2 weeks ago


Ithaca, New York, United States Best Buy Full time
Job Summary

The Advanced Repair and Support Expert at Best Buy is responsible for delivering exceptional customer experiences by identifying and resolving technology-related issues. This role requires a passion for technology and a strong ability to communicate complex solutions in a clear and concise manner.

Key Responsibilities
  • Diagnose and troubleshoot technology issues using various troubleshooting activities and specialty software.
  • Provide solution-based recommendations to customers, ensuring that their needs are met and they are satisfied with the service.
  • Partner with other team members to ensure consistent and accurate documentation of customer requests and repairs.
  • Establish and maintain consistent rhythms for timely follow-up and ensure deliverables are met or exceeded.
Requirements
  • 6+ months experience diagnosing, troubleshooting, or repairing technology products.
  • Experience actively using and learning about consumer electronics.
  • Strong ability to prioritize and multi-task in a fast-paced environment.
  • Ability to work a flexible schedule inclusive of holidays, nights, and weekends.

About Best Buy
Best Buy is an equal opportunity employer committed to diversity and inclusion. We strive to create a work environment that is inclusive, respectful, and supportive of all employees. If you are passionate about technology and delivering exceptional customer experiences, we encourage you to apply for this role.

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