Technology Solutions Specialist
2 weeks ago
The Advanced Repair and Support Expert at Best Buy is responsible for delivering exceptional customer experiences by identifying and resolving technology-related issues. This role requires a passion for technology and a strong ability to communicate complex solutions in a clear and concise manner.
Key Responsibilities
- Diagnose and troubleshoot technology issues using various troubleshooting activities and specialty software.
- Provide solution-based recommendations to customers, ensuring that their needs are met and they are satisfied with the service.
- Partner with other team members to ensure consistent and accurate documentation of customer requests and repairs.
- Establish and maintain consistent rhythms for timely follow-up and ensure deliverables are met or exceeded.
- 6+ months experience diagnosing, troubleshooting, or repairing technology products.
- Experience actively using and learning about consumer electronics.
- Strong ability to prioritize and multi-task in a fast-paced environment.
- Ability to work a flexible schedule inclusive of holidays, nights, and weekends.
About Best Buy
Best Buy is an equal opportunity employer committed to diversity and inclusion. We strive to create a work environment that is inclusive, respectful, and supportive of all employees. If you are passionate about technology and delivering exceptional customer experiences, we encourage you to apply for this role.
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