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Patient Registration Specialist I
2 months ago
Job Overview:
The Patient Access Coordinator serves as the initial contact for patients and visitors, ensuring a welcoming and efficient experience. This role involves gathering comprehensive demographic, financial, and insurance details necessary for billing and account management. The coordinator conducts thorough screenings for Medicare, Medicaid, and managed care patients to verify pre-certification and eligibility before registration. Additionally, they secure all required consents and attestations.
Key Responsibilities:
Quality and Safety:
- Handles reservation requests from healthcare providers and organizes pre-admission logistics, informing them of scheduling limitations.
- Engages with patients or their representatives to collect accurate demographic, financial, and insurance data.
- Inputs all patient information into the registration database.
- Secures necessary signatures and is knowledgeable about special forms required by third-party payers.
- Interprets physician orders to guide patients through the necessary procedures.
- Facilitates patient escorting to procedure areas and rooms.
- Updates patient account information in the system as needed.
- Documents significant notes regarding patient accounts and any unusual circumstances affecting billing.
- Maintains proficiency in the information system and its applications.
- Adheres to confidentiality protocols in line with organizational policies and regulations.
- Demonstrates effective organization and prioritization of tasks to maintain productivity.
- Supports physicians and their staff in expediting scheduling and pre-admission processes.
- Addresses errors and manages relevant WorkQueues.
- Welcomes all guests with professionalism and positivity.
- Safeguards patients' valuables during their hospital stay.
- Handles incoming calls and addresses requests efficiently.
- Maintains cooperative relationships with management, patients, and the public, demonstrating tact in challenging situations.
- Upholds a professional appearance in accordance with departmental standards.
- Creates positive first impressions and memorable experiences for patients and their families.
- Values patients and families as integral partners in their care journey.
- Implements world-class processes for patient interactions.
- Delivers attentive and coordinated care.
- Focuses on continuous improvement and innovation.
- Celebrates diversity with understanding and sensitivity.
- Embraces a sense of ownership within the health system.
- Strives to collect estimated self-pay balances from patients at the earliest opportunity.
- Monitors accounts and negotiates payment arrangements with guarantors prior to discharge.
- Completes financial evaluation forms to assess guarantors' financial situations.
- Identifies uninsured patients and assesses their eligibility for financial assistance programs.
- Maintains knowledge of available financial assistance options and guides patients accordingly.
- Ensures timely processing of information to support cash flow.
- Contacts patients to gather pre-admission details and explain financial policies.
- Interviews patients to verify insurance and financial information upon registration.
- Documents all interactions related to self-pay collections and financial assistance referrals.
- Collaborates with various departments to coordinate financial counseling.
- Confirms insurance coverage and benefits.
- Consistently meets self-pay collection goals and reports results to supervisors.
- Addresses errors in WorkQueues as necessary.
- Identifies and resolves payor denials when applicable.
- Adheres to scheduled work hours and communicates any changes promptly.
- Participates in departmental meetings as required.
- Completes mandatory training sessions on time.
- Performs additional duties as assigned.
At least 6 months of experience in a healthcare or corporate environment.
Essential Skills:
- Proficient in computer and data entry tasks.
- Ability to communicate effectively with healthcare team members.
- Strong written and verbal communication skills, attention to detail, and a positive demeanor.
- Effective problem-solving and critical thinking abilities.
- Familiarity with patient registration systems and intermediate skills in Microsoft Office are preferred.
- Experience with Epic systems is a plus.
Completion of Patient Access Services (PAS) Operations Onboarding Training is required, with a minimum passing score on the final exam within the designated timeframe.
