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Field Operations Supervisor
2 months ago
KEY RESPONSIBILITIES
Serves as the lead for Security Officers, Senior Officers, and other personnel assigned to various locations; ensures adherence to all operational guidelines, completion of required patrols, and submission of necessary documentation; alerts appropriate authorities and clients during emergencies.
Provides coaching and corrective feedback to team members as necessary; consults with management or designated representatives for guidance; conducts one-on-one meetings with staff to document performance discussions.
Facilitates training for Security Officers and other staff; reviews operational guidelines and assignment specifics with team members.Assists in the preparation of payroll and personnel data for the organization as required.
In collaboration with management or designated representatives, guarantees sufficient staffing for all roles and responsibilities.
Prepares, organizes, and submits various reports as mandated.
Conducts inspections of assigned areas as scheduled and engages with team members to clarify tasks and expectations.
Engages with client representatives as needed to ensure all security protocols are fulfilled and to deliver exceptional customer service.
As required, in alignment with company policies and in compliance with applicable laws, executes supervisory responsibilities that may encompass: interviewing, onboarding, and training staff; planning, delegating, and overseeing work; evaluating and providing feedback on performance; recognizing and addressing employee issues; resolving conflicts; and making recommendations regarding hiring and termination.
May undertake the responsibilities of a Security Officer as per operational guidelines and company policy.Qualifications:
High School Diploma or G.E.D.
and a minimum of 2 years of relevant experience, or an equivalent combination of education and experience sufficient to fulfill the essential functions of the role, as determined by the organization.
A minimum of 2 years of experience in retail is preferred.Skills and Competencies (as demonstrated through experience, training, and/or testing):
May be required to maintain and meet the standards for any applicable state, county, and municipal licensing for Security Officers.
Understanding of supervisory practices and procedures.
Ability to provide effective guidance and inspire performance.
Knowledge of various security and safety devices and systems.
Capacity to learn swiftly and execute instructions provided in written, oral, or diagrammatic form.
Ability to manage and maintain scheduling assignments.
Capability to function as an effective team member.
Ability to maintain professionalism when confronted with unusual circumstances.
Courteous communication skills.
Ability to adapt to different locations and changes in operational procedures.
Ability to compose routine correspondence, including logs and reports.
Strong organizational abilities.
Customer service orientation and results-driven mindset.
Excellent interpersonal skills, with the ability to engage effectively with clients across diverse backgrounds.
WORKING ENVIRONMENT (Physical/Mental Demands)
With or without reasonable accommodation, requires the physical and mental capacity to perform all essential functions effectively.
In addition to other demands, the job entails:
Maintaining composure when interacting with authorities, executives, clients, staff, and the public, occasionally under urgent and high-pressure situations.
Must undergo and meet company standards for background checks, substance testing, and behavioral assessments, in addition to any mandatory licensing requirements.
Guiding and managing staff in a constructive manner.May be required to work additional hours without prior notice.
Ability to manage multiple tasks simultaneously.
Basic computer skills and operation of controls.
Effective communication skills, including seeing, hearing, speaking, and writing clearly to interact with employees and clients, observe and report incidents, and direct others.
Frequent sitting, standing, and walking, which may be required for extended periods, and may involve climbing stairs and traversing uneven terrain.
Occasional reaching, bending, kneeling, and crawling.Regular lifting and/or moving of items up to 10 pounds and occasionally up to 25 pounds.
Good vision, including close and distance vision, and the ability to adjust focus.
Regular use of a vehicle for job duties.
May occasionally be required to engage in physically demanding activities.
Depending on the assignment, may be exposed to inclement weather or required to work in environments that necessitate the use of protective gear and awareness of personal safety and the safety of others.
May handle sensitive and confidential information.EOE/M/F/Vet/Disabilities
PPO #14827
#AF-PIE
About Us
Securitas employees come from diverse backgrounds, bringing a range of unique skills and perspectives. United by our shared mission, we provide the security necessary to protect our clients' assets and personnel.
Our core values - Integrity, Vigilance, and Helpfulness - are symbolized by the three red dots in the Securitas logo.
If you embody these values, we invite you to consider joining the Securitas team.About the Team
Our Company Mission:
Securitas' mission is to safeguard homes, workplaces, and communities by delivering the security services essential for protecting their assets, ensuring the safety of their people, and maintaining their operational capabilities.
Our Values:
Securitas' core values - Integrity, Vigilance, and Helpfulness - serve as the foundation for our employees to cultivate trust with customers, colleagues, and the wider community.
Integrity:
Securitas employees are honest and trusted by customers to protect their premises and valuables.
We uphold integrity and foster an open environment for our employees and customers to express their views, report issues, and share information.
Vigilance:
Observing, listening, and assessing. A Securitas employee remains alert and often perceives details that others may overlook.
Their vigilance is crucial for identifying potential risks or incidents on our customers' premises.
Helpfulness:
In our ongoing commitment to safety, Securitas employees are always prepared to assist if an incident arises that requires intervention, regardless of whether it directly pertains to their role.
