Residential Service Representative

7 days ago


Dickinson, Texas, United States Classet Full time
Customer Service Role

We are looking for an experienced Customer Service Representative to join our team in the Gulf Coast region. The successful candidate will provide top-notch service to residential customers, handle a high volume of calls, and collaborate with our technicians.

Responsibilities:

  • Respond to customer inquiries and resolve issues efficiently
  • Manage multiple tasks simultaneously, including scheduling appointments and dispatching technicians
  • Collaborate with the team to ensure seamless communication and excellent customer service

Requirements:

  • 3+ years of experience in customer service
  • Experience with Service Titan software
  • Previous experience in the HVAC or plumbing industry
  • Comfortable multi-tasking between various programs
  • Comfortable with a pre-employment background check
  • Comfortable handling a high volume of calls
  • Able to work a rotating Saturday schedule

Our Benefits:

  • Paid Time Off
  • Continuing education and professional support
  • Medical insurance offered
  • Paid holidays and vacation time, including up to 2 weeks paid vacation
  • Company-provided Healthcare Program for the whole family
  • FAMILY-ORIENTED WORK ATMOSPHERE


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