Software Engineer Support Specialist

4 weeks ago


New York, New York, United States EngFlow Inc. Full time
About the Role

We are seeking a highly skilled Software Engineer Support Specialist to join our team at EngFlow Inc. As a key member of our support team, you will be responsible for providing technical expertise to our customers, ensuring their seamless integration of our products into their development environments.

Key Responsibilities
  • Act as the primary technical point of contact for customers, providing expert guidance and support to resolve complex technical issues.
  • Collaborate with cross-functional teams to identify and resolve product issues impacting customers.
  • Develop and maintain strong relationships with technical contacts at assigned customers, ensuring their success with our products.
  • Assess and mitigate risks associated with product releases and important dates, ensuring timely resolution of critical issues.
  • Contribute to the development of process and troubleshooting documentation, providing training to peers and new joiners.
  • Engage with the developer community through various channels, fostering relationships and promoting our products.
Requirements
  • 3+ years of experience in software development, customer support, or technical support.
  • Deep understanding of build systems, cloud infrastructure, and containerization.
  • Experience with at least one programming language and proficiency in Linux and the Unix shell.
  • Excellent analytical, organizational, and communication skills.
  • Ability to work independently and as part of a team, with a positive attitude and high energy.
What We Offer

We provide a comprehensive benefits package, including medical, dental, and vision coverage, 401k bonus, parental leave, and generous vacation time. Our team is fully remote, with opportunities to meet in person at exciting destinations throughout the world. We value work-life balance and offer a range of fun virtual team events and activities.

At EngFlow Inc., we are passionate about redefining how companies build software and ship well-tested products. Our remote execution service speeds up software builds and tests by a factor of 10 or more, and our observability platform provides actionable insights to optimize builds and tests. Join us in shaping the future of software development and engineering culture.


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