Senior Technology Specialist

4 days ago


Ohio City, Ohio, United States HCL Technologies Full time
About HCLTech
HCLTech is a global technology company, delivering industry-leading capabilities centered around digital, engineering, cloud and AI. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.
We are powered by our people - a global, diverse, multi-generational talent representing 161 nationalities whose unique spark drives our culture of proactive value creation and problem-solving.
Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere - our clients, partners, stakeholders, communities, and the planet.
We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term.

To learn more about how we can supercharge progress, visit www.hcltech.com

Senior Support Engineer

Job Overview
Resolve tickets raised as per defined standards of time, cost, and quality for increased customer satisfaction. Key responsibilities include:
1. Troubleshooting and resolving client tickets,
2. Undertaking training programs for new team members,
3. Performing knowledge transition during project enhancements,
4. Documenting defined processes and methods of resolving tickets, and
5. Staying up-to-date on latest technologies and related areas.

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