Social Bay Ambassador

4 weeks ago


Livonia, Michigan, United States Dave & Buster Full time
Job Title: Social Bay Concierge

At Dave & Buster's, we're looking for a Social Bay Concierge to join our team. As a Concierge, you'll play a key role in creating unforgettable experiences for our Guests in our interactive Social Bays.

Key Responsibilities:
  • Deliver exceptional Guest service by providing personalized recommendations and guidance on games and activities.
  • Ensure a seamless and enjoyable experience for Guests by managing game setups, providing technical support, and addressing any issues that may arise.
  • Collaborate with the Service Team to provide prompt and attentive beverage and food service to Guests.
  • Reset and clean Social Bays to approved standards after use to prepare for the next Guests.
  • Adhere to company sanitation procedures and follow alcohol awareness protocols to prevent intoxication and address situations with intoxicated Guests.
  • Assess Guest demeanor and identify when behavior should be called to the attention of a Manager.
  • Assist other Team Members as needed or as business dictates.
  • Maintain a favorable working relationship with all other company Team Members to foster a cooperative and harmonious working climate.
Requirements:
  • Must be skilled in effectively communicating with Guests to generate enthusiasm about the D&B experience.
  • Must be able to read and communicate in English.
  • Dressed in proper dress code requirements, looking neat, clean, and professional at all times.
  • Must be at least 18 years of age.
Physical Demands:
  • Work days, nights, and/or weekends as required.
  • Work in a noisy, fast-paced environment with distracting conditions.
  • Read and write handwritten notes.
  • Lift and carry up to 30 pounds.
  • Move about the facility and stand for long periods of time.
  • Walk or stand 100% of shift.
  • Reach, bend, and stoop frequently.

We are an equal opportunity employer and participate in E-Verify in states where required.

Salary: $13.75 per hour