Member Services Representative III
3 days ago
Launch Credit Union is seeking a highly skilled and experienced Member Services Representative III to join our team. As a key member of our team, you will be responsible for providing exceptional service to our members by listening to their needs and offering tailored solutions.
Key Responsibilities- Identify member needs and recommend appropriate products and services using credit reports and member information.
- Conduct consumer, business, and real estate loan interviews and send applications to loan underwriting for review and decisioning.
- Provide regular updates to members and ensure timely resolution of their concerns.
- Process a variety of transactions, including deposits, withdrawals, transfers, loan payments, and check cashing.
- Examine checks for validity and process them through the check scanning system.
- Balance cash drawers and accurately account for all cash and monetary instruments.
- Verify member identity and communicate with members in a professional and courteous manner.
- Resolve member issues promptly and maintain confidentiality of all member information.
- Monitor the member-tracking system and assist members in a timely manner.
To be successful in this role, you will need:
- A minimum of three years of similar or related experience.
- A minimum of two years of experience in identifying member needs and offering technical and sophisticated products in a production-driven environment.
- A high school diploma or GED.
- Have or ability to obtain an NMLS (Nationwide Mortgage Licensing System & Registry) license.
- Excellent interpersonal and communication skills.
- Strong mathematical skills and accurate cash handling skills.
- Proficiency in the use of computers and ability to quickly learn software applications.
- Demonstrated ability to learn and understand credit union products, services, policies, and procedures.
- Knowledge of applicable regulations, including Reg B, D, Z, CC, BSA, TISA, etc.
As a Member Services Representative III at Launch Credit Union, you will have the opportunity to work in a fast-paced and dynamic environment, providing exceptional service to our members. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.
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