Member Services Representative III

3 days ago


Cocoa, Florida, United States Launch Credit Union Full time
Job Overview

Launch Credit Union is seeking a highly skilled and experienced Member Services Representative III to join our team. As a key member of our team, you will be responsible for providing exceptional service to our members by listening to their needs and offering tailored solutions.

Key Responsibilities
  1. Identify member needs and recommend appropriate products and services using credit reports and member information.
  2. Conduct consumer, business, and real estate loan interviews and send applications to loan underwriting for review and decisioning.
  3. Provide regular updates to members and ensure timely resolution of their concerns.
  4. Process a variety of transactions, including deposits, withdrawals, transfers, loan payments, and check cashing.
  5. Examine checks for validity and process them through the check scanning system.
  6. Balance cash drawers and accurately account for all cash and monetary instruments.
  7. Verify member identity and communicate with members in a professional and courteous manner.
  8. Resolve member issues promptly and maintain confidentiality of all member information.
  9. Monitor the member-tracking system and assist members in a timely manner.
Requirements

To be successful in this role, you will need:

  1. A minimum of three years of similar or related experience.
  2. A minimum of two years of experience in identifying member needs and offering technical and sophisticated products in a production-driven environment.
  3. A high school diploma or GED.
  4. Have or ability to obtain an NMLS (Nationwide Mortgage Licensing System & Registry) license.
  5. Excellent interpersonal and communication skills.
  6. Strong mathematical skills and accurate cash handling skills.
  7. Proficiency in the use of computers and ability to quickly learn software applications.
  8. Demonstrated ability to learn and understand credit union products, services, policies, and procedures.
  9. Knowledge of applicable regulations, including Reg B, D, Z, CC, BSA, TISA, etc.
What We Offer

As a Member Services Representative III at Launch Credit Union, you will have the opportunity to work in a fast-paced and dynamic environment, providing exceptional service to our members. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.



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