Senior Patient Care Coordinator

3 days ago


Las Vegas, Nevada, United States Optum Full time
Optum Job Opportunity

At Optum, we strive to deliver care and technology to help millions of people live healthier lives. As a Senior Patient Care Coordinator, you will play a vital role in connecting people with the care, pharmacy benefits, data, and resources they need to feel their best.

About the Role

This position is responsible for the completion of set processes and protocols. You will work cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service, and adhere to Lean processes. Your primary responsibilities will include:

  • Leading, training, and motivating front desk staff to provide excellent customer service
  • Coordinating and scheduling patient appointments
  • Overseeing patient registration and accurately updating electronic medical records
  • Assisting in insurance verification processes and ensuring timely billing
  • Addressing patient inquiries and concerns professionally and empathetically
  • Collaborating with the Clinic Manager to maintain clinic policies and procedures
What We Offer

At Optum, we offer a comprehensive benefits package, including:

  • Paid Time Off
  • Medical Plan options
  • Dental, Vision, Life, and AD&D Insurance
  • 401(k) Savings Plan
  • Education Reimbursement
  • Employee Discounts
  • Employee Assistance Program
  • Employee Referral Bonus Program
Requirements

To be successful in this role, you will need:

  • A high school diploma or equivalent
  • 2+ years of experience in a medical front desk or administrative role
  • 2+ years of customer service experience
  • 2+ years of phone system/answering experience
Preferred Qualifications

We prefer candidates with:

  • 1+ years of experience managing or supervising a staff

We are an equal employment opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.



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