Insurance Claims Manager Professional

5 days ago


Livonia, Michigan, United States AAA Life Insurance Company Full time

A challenging opportunity has arisen for a seasoned Claims Manager to join the AAA Life Insurance Company team in Livonia, MI. We are seeking an experienced professional with 10+ years in claims management, who is passionate about delivering exceptional customer service and enhancing the overall member experience.

Job Summary:

This hybrid role will be responsible for managing people, culture, and results in a fast-paced environment. The ideal candidate will have strong business and claims knowledge, excellent communication skills, and the ability to think critically and make decisions under pressure.

The successful candidate will oversee various aspects of claim management, including investigation, resolution, and risk management. They will also lead a team of professionals, fostering a positive work environment and driving success through effective delegation and mentorship.

Responsibilities:
  • Manage multiple priorities, including claim investigations, resolutions, and risk management
  • Lead a team of professionals, providing guidance, coaching, and mentoring to ensure optimal performance
  • Develop and implement strategies to improve claims efficiency, effectiveness, and accuracy
  • Analyze data to identify trends and areas for improvement, making informed decisions to drive business growth
  • Maintain a culture of continuous improvement, embracing innovative approaches to enhance customer experience and overall value proposition
Requirements:
  • Bachelor's degree in any field
  • 10+ years of experience in claims management, with 5+ years in leadership roles
  • Strong business and claims knowledge, with expertise in claim investigation, resolution, and risk management
  • Excellent communication and interpersonal skills, with the ability to think critically and make decisions under pressure
  • Ability to adapt to changing circumstances, handle challenging situations, and maintain a positive attitude
What We Offer:
  • A competitive salary of $120,000 - $150,000 per year, based on experience
  • A comprehensive benefits package, including medical, dental, and vision coverage, starting from your first day
  • An employer-matched 401(k) plan and pension contribution
  • Generous PTO and paid parental leave to support your family needs
  • A hybrid work environment that promotes work-life balance

We are committed to providing a supportive and inclusive work environment that fosters growth, development, and success. If you are a motivated and results-driven professional looking for a new challenge, we encourage you to apply.



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