Administrative Support Professional

4 weeks ago


Newport News, Virginia, United States Hanger Full time
Role Overview

This position is responsible for providing administrative support to patients, colleagues, and referral sources through the coordination and administration of front office activities. Key responsibilities include scheduling appointments, validating insurance and payment authorization, inputting claims, processing payments, performing account collections, conducting billing research, and responding to telephone inquiries.


About You

We are looking for a highly organized and detail-oriented individual with excellent communication skills and a background in an administrative role. The ideal candidate will have experience working with EMR/electronic health/medical record systems, knowledge of HIPAA and medical insurance regulations, and basic math accounting skills.

  • A high school diploma or GED is required, with less than 1 year of customer service, administration, or related experience.
  • The ideal candidate will have at least 1-2 years of experience with EMR/electronic health/medical record systems, preferably NextGen and/or OnBase.
  • Working knowledge of state, federal, regional collection, and reimbursement laws, HIPAA, and other medical insurance regulations and terminology for private payer, state, and federal plans.

Our Offer

We offer a competitive compensation package, including a salary range of $45,000 - $60,000 per year, depending on experience. Additionally, we provide benefits such as 8 paid national holidays, 4 additional floating holidays, PTO, medical, dental, and vision benefits, 401k savings and retirement plan, and more.



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