Field Service Engineer I
3 weeks ago
The Field Service Engineer will provide technical support and maintenance for Olympus America medical products. This role involves servicing and troubleshooting equipment, as well as providing expert-level technical support to customers.
Key Responsibilities
* Establish and maintain high levels of customer satisfaction with assigned products, support, and service
* Respond to customer inquiries and maintain a good customer service reputation by complying with all regulatory requirements and company quality systems
* Train customers on the basic operation and use of assigned products
* Provide feedback concerning product questions, workflow issues, performance anomalies, and make recommendations for service improvements
* Perform new equipment installations, upgrades, post-installation testing, troubleshooting, and all other aspects of technical support for assigned products
Requirements
* Associate degree in electronics, computer science, or related technical discipline, or equivalent experience with medical devices and/or military technical experience
* Minimum one to three years as a Field Service Engineer, or equivalent experience
* Valid driver's license required
* Ability to travel overnight (more than 40%)
* Ability to work flexible hours as required, including weekends
Preferred Qualifications
* Bachelor's degree preferred
* Working knowledge of networking, hospital information systems, and DICOM or PACS systems desirable
* Experience working with and troubleshooting video display and video routing systems desirable
* Experience working with and troubleshooting electromechanical/microprocessor-based products
* CompTIA Net+ or CompTIA A+ or other similar industry-recognized certification preferred
* Experienced user of Microsoft Office tools, including Excel, Word, and PowerPoint
* Strong customer service skills
* Solid working knowledge of electronics, personal computer hardware, and software
* Proven ability to work under pressure
* Ability to articulate technical and user needs in a concise manner easily understood by all
* Ability to work with field personnel, management, and customers
About Olympus
Olympus Corporation of the Americas is a global medical technology company that partners with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis, and minimally invasive treatment. We are committed to making people's lives healthier, safer, and more fulfilling. Our five core values empower us to achieve our purpose: Patient Focus, Integrity, Innovation, Impact, and Empathy. We strive to foster empathy and unity in the workplace, allowing our employees to fully contribute and thrive.
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