Technical Support Specialist with IT Expertise
4 weeks ago
Job Summary: As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our end-users. This includes desktop/laptop, mobile device, and application support.
Key Responsibilities:
- Deliver Tier 1 and 2 support for hardware, software, and applications
- Troubleshoot and resolve network, connectivity, and cybersecurity issues
- Monitor systems, perform backups, and apply patches/upgrades
- Administer Microsoft environment (Active Directory, Office 365, etc.)
- Participate in IT projects and provide recommendations
- Maintain documentation and assist with training as needed
Requirements:
- 2-year degree in Computer Science/IT or 4 years of relevant experience
- Strong technical skills in network/system support, troubleshooting, Microsoft technologies
- Understanding of virtualization, internet protocols, and security concepts
- Excellent communication, analytical, and problem-solving abilities
- Ability to work in a team, multi-task, and prioritize in a fast-paced environment
- Willingness to work off-hours, be on-call, and travel occasionally
About the Opportunity: We offer a competitive salary range of $45,000 - $55,000, depending on experience. If you have a passion for IT and enjoy working in a fast-paced environment, this could be the perfect opportunity for you.
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