Floor Supervisor

3 weeks ago

Auburn Hills, Michigan, United States PVH Corp. Full time
Job Title: Floor Supervisor - Brand Ambassador

At PVH Corp., we're committed to creating an exceptional customer experience. As a Floor Supervisor - Brand Ambassador, you'll play a key role in leading our sales floor team to deliver top-notch service and exceed customer expectations.

Responsibilities:
  • Lead the effort to greet and assist every customer, providing real-time coaching to associates.
  • Execute replenishment to ensure sales floor inventory levels align with brand standards, collaborating with management on remerchandising decisions.
  • Encourage associates to maintain in-depth knowledge of products and promotions, helping to explain value and build brand loyalty.
  • Prioritize delivering an exceptional customer experience throughout the store, always placing our customer first.
  • Resolve customer concerns quickly while exceeding expectations.
Commitment to Efficiency:
  • Lead the execution of shipment processing, replenishment, pricing, and visual/marketing directives in alignment with brand standards.
  • Assist in leading merchandising execution, filling in based on sell-through and collaborating with management on new arrival merchandising decisions.
  • Enforce all company tools, policies, and procedures, assisting with loss prevention training and coaching associates to maintain awareness and report concerns.
  • Assist with effective scheduling to support payroll strategies and budgets.
Associate Morale:
  • Motivate and inspire associates to achieve sales goals and uphold brand standards, contributing to the recruiting and onboarding of talent to ensure a best-in-class team.
  • Demonstrate a sense of pride, commitment, and passion for the brand and our customers, treating customers and store team professionally, courteously, and respectfully.
  • Celebrate and embrace individuality, inclusion, and partnership, building relationships and seeking out feedback for continuous self-development.
  • Embrace innovation, change, and company initiatives, working collaboratively to accomplish brand goals and objectives.

PVH Corp. is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications, consistent with applicable law and without regard to race, color, sex, gender identity or expression, age, religion, creed, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status, or any other characteristic protected under federal, state, or local law.

In addition to complying with all applicable laws, PVH also has a strong corporate commitment to inclusion, diversity, and to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience, and potential.

To achieve these goals, across the United States and its territories, PVH prohibits any PVH employee, agent, or representative from requesting or otherwise considering any job applicant's current or prior wages, salary, or other compensation information in connection with the hiring process.

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