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Customer Service Representative

4 weeks ago

Saraland, Alabama, United States Caliber Collision Centers Full time
Job Summary

We are seeking a highly skilled Customer Service Consultant to join our team at Caliber Collision Centers. As a key member of our service center, you will be responsible for providing exceptional customer service, ensuring timely and efficient repairs, and maintaining a positive and productive work environment.

Key Responsibilities:
  • Provide world-class customer service to internal and external customers
  • Assist Collision Estimators with drop-offs, mapping, and photographing vehicles
  • Arrange customer transportation and prepare paperwork
  • Deliver repairs and communicate with customers, clients, teammates, and vendors

Benefits of Joining Caliber:
  • Immediate eligibility for medical, dental, and vision benefits
  • Industry comparable pay, paid weekly, and eligible for overtime
  • Paid vacation and holidays, accruing from day one
  • Career growth opportunities, promoting from within
  • A career for life, with hands-on experience in a production shop

Requirements:
  • 2+ years of customer-facing experience, sales experience a plus
  • Valid driver's license and eligibility for company insurance coverage

Abilities, Skills, and Knowledge:
  • Ability to perform consistent physical activity, lifting objects over 50 lbs
  • Passion for learning the collision industry
  • Ability to understand instructions, written and verbal
  • Prioritization and adaptability in a fast-paced environment

Caliber is an Equal Opportunity Employer