Customer Service Representative with Exceptional Leadership Skills

1 week ago


Charlottesville, Virginia, United States Hertz Full time

Job Description:

We are seeking a highly skilled Customer Service Associate to join our team at Hertz. As a Customer Experience Specialist, you will provide exceptional customer service that exceeds expectations and drives customer satisfaction and retention.

Key Responsibilities:

  • Provide first contact resolution and manage customer interactions to ensure a positive experience
  • Handle and resolve customer issues promptly and professionally
  • Serve as the primary liaison for Net Promoter Score (NPS) performance actions and decisions
  • Analyze NPS results to identify areas for improvement and implement strategies to enhance guest satisfaction
  • Develop and maintain effective relationships with employees to improve service quality

Requirements:

  • 3+ years of demonstrated experience in customer service, operations, and sales
  • Rental car experience a plus
  • Excellent communication, relationship building, leadership, problem-solving, and decision-making skills

Benefits:

  • Competitive salary: $17.00 per hour
  • Up to 40% discount on standard Hertz rentals
  • Medical, dental, and vision plan options
  • Retirement programs, including 401(k) employer matching
  • Paid parental leave and adoption assistance
  • Employee assistance program
  • Educational reimbursement and discounts
  • Voluntary insurance programs
  • Perks and discounts

About Us:

Hertz is one of the largest worldwide airport general use vehicle rental companies, operating in over 9,700 locations across North America, Europe, the Caribbean, Latin America, Africa, the Middle East, Asia, Australia, and New Zealand.

Diversity and Inclusion:

We celebrate a culture of diversity and inclusion and take affirmative steps to promote employment and advancement opportunities. Individuals are encouraged to apply for positions because of the characteristics that make them unique.



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