Retail Customer Service Representative

2 weeks ago

Sioux Falls, South Dakota, United States FedEx Office Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Retail Customer Service Associate at FedEx Office. As a key member of our retail team, you will be responsible for delivering exceptional customer experiences, providing expert advice on our products and services, and ensuring seamless operations in our stores.

Key Responsibilities
  • Customer Service: Provide outstanding customer service, anticipating customer needs, and offering personalized solutions to meet their requirements.
  • Product Knowledge: Develop and maintain in-depth knowledge of our products and services, including printing, signs and graphics, and shipping.
  • Operations: Ensure efficient store operations, including managing the production queue, operating equipment, and maintaining a safe and clean store environment.
  • Team Collaboration: Work collaboratively with team members to achieve sales goals, provide training and support, and maintain a positive store culture.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: 6+ months of specialized experience in a retail or customer-facing role.
  • Skills: Excellent verbal and written communication skills, ability to work in a fast-paced environment, and strong problem-solving skills.
What We Offer

As a Retail Customer Service Associate at FedEx Office, you will have the opportunity to work in a dynamic and customer-centric environment, develop your skills and knowledge, and contribute to the success of our team. We offer a competitive compensation package, opportunities for growth and development, and a collaborative and supportive work environment.

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