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Optical Expert

1 month ago

Auburn, Alabama, United States EssilorLuxottica Full time

Job Summary:

As an Optical Expert at EssilorLuxottica, you will play a key role in delivering exceptional customer service and ensuring that our customers receive the best possible vision care. You will be responsible for custom fitting glasses and precisely placing prescriptions in lenses, as well as acting as a leader in optical acumen.

Key Responsibilities:

  • Welcome all customers and set expectations with customers
  • Custom fit glasses and precisely place prescription in lenses
  • Act as a leader in optical acumen
  • Take and record measurements, accurately adjust/fit eyewear with attention to detail, ensure finished eyewear meets standards and customer needs
  • Assist team with complex product needs and prescriptions
  • Accurately and thoroughly use technology despite time pressure and customer volume, exceptional product knowledge, use of appropriate tools
  • Proactive, explores root cause of issues, forward thinking, ensures customers are satisfied and expectations are exceeded, solution driven
  • Ability to multi-task, prioritize, and manage time with competing priorities
  • Strive to achieve exceptional results on Brand KPIs and competencies
  • Take pride in store appearance, help to keep store clean, attractive, and organized
  • Inform management of safety opportunities; demonstrates safe work practices
  • Resourceful, self-motivated with a desire for continual learning, improvement, and results
  • Adhere to company policies and procedure, including discounts, promotions, and inventory management

Requirements:

  • High School graduate or equivalent
  • State Licensure
  • Optical dispensing experience
  • Strong customer service skills: communicator, listener, and team builder
  • Knowledge of current store merchandise
  • Strong basic math skills
  • Awareness of current fashion trends
  • Selling skills – ability to use and carry an iPAD/tablet
  • Familiarity with POS, computers, and calculators
  • Embrace new technology and change

Preferred Qualifications:

  • Previous customer service and retail experience