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Automotive Service Consultant
2 months ago
Lia Honda Northampton is on the lookout for a skilled Automotive Service Consultant to enhance our team.
COMPENSATION PACKAGE:
$50K-$75K based on expertise and performance metrics.
INCENTIVES:
N/A
QUALIFICATIONS:
- High school diploma or equivalent is required.
- Strong customer service abilities.
- Basic proficiency in computer operations.
- A positive and approachable demeanor, coupled with a customer-centric mindset.
- Ability to thrive in a dynamic work environment.
- Exceptional verbal and written communication skills.
- Must possess a clean and valid driver's license.
PRIMARY DUTIES:
- Manage the flow of the service drive, ensuring customers receive timely, courteous, and effective assistance.
- Take responsibility for the customer experience by relaying all repair details and recommendations from technicians to clients.
- Provide comprehensive support for all customer inquiries, whether via phone or in person, to guarantee a positive service experience.
- Ensure that the daily allocation of technicians' time is effectively utilized for servicing customers.
- Efficiently distribute tasks among technicians.
EMPLOYEE BENEFITS:
- Medical, Dental, and Vision coverage.
- 401K Plan with Employer Matching.
- Opportunities for continued education, including hands-on and online training from manufacturers.
- Paid Time Off.
- Weekly pay schedule.
- Employer-funded Life Insurance.
- Discounts on services and parts.
- Employee vehicle purchase programs.
- Company-provided uniforms.
ABOUT THE COMPANY:
The Lia Auto Group ranks among the top 100 automotive groups nationwide, founded in 1977 by Bill Lia Sr. The group operates 21 dealerships across multiple states, representing a diverse range of manufacturers including Honda, Toyota, Hyundai, Nissan, Infiniti, Volkswagen, and Chrysler Jeep Dodge Ram (CJDR). Additionally, Lia offers rental and comprehensive repair services through its Collision Center.
Over the years, The Lia Group has expanded to include various ventures such as Vent Fitness, Lia Insurance Agency, BurgerFi, and several commercial properties.
With a dedicated workforce of over 1,500 employees, we have consistently delivered quality products and outstanding customer experiences for over four decades.
Our history of success and ongoing growth provides numerous opportunities for professional development and advancement for both current and prospective employees. We offer competitive salaries, generous benefits, and a safe, rewarding work environment. We are looking for individuals who can contribute to our growth and service excellence.
COMMUNITY ENGAGEMENT:
We are deeply committed to supporting the communities in which we operate and actively seek individuals who are interested in participating in volunteer and fundraising initiatives for various local charities and non-profit organizations.
