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Customer Service Representative

2 months ago

Belgrade, Montana, United States Dairy Queen Full time

Job Summary:

We are seeking a highly motivated and enthusiastic Front Counter Crew Member to join our team at Dairy Queen. As a Front Counter Crew Member, you will be the face of our brand, providing exceptional customer service and ensuring a positive experience for our guests.

Key Responsibilities:

  • Customer Service: Greet and welcome guests to the Dairy Queen brand, providing a friendly and welcoming atmosphere.
  • Menu Navigation: Assist guests with menu navigation and product ingredient questions, ensuring they have a clear understanding of our offerings.
  • Service Recovery: Calmly solve guest concerns and exceed expectations through timely and quality service, adhering to Dairy Queen's service recovery standard.
  • Teamwork: Collaborate with colleagues to ensure seamless service and a positive guest experience.

Requirements:

  • Excellent Communication Skills: Ability to effectively communicate with guests and colleagues in a fast-paced environment.
  • Positive Attitude: Friendly and welcoming demeanor, with a passion for delivering exceptional customer service.
  • Team Player: Ability to work collaboratively with colleagues to achieve team goals and objectives.