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Senior IT Support Specialist

1 month ago

Tacoma, Washington, United States Summit Technologies Full time

Job Summary:

The Senior IT Support Specialist will provide onsite IT help desk support for the Directorate of Public Works (DPW) at Joint Base Lewis-McChord (JBLM) and Yakima Training Center, Yakima, WA.

This position will support the daily operations of JBLM DPW IT infrastructure and the users of the systems.

Duties and Responsibilities:

  • Desktop support
  • Printer and Scanners Support
  • Servers Support
  • Mobile Device Support
  • Industrial Controls Systems Support
  • Respond and resolve help desk tickets
  • Install and support Government furnished software and hardware
  • Provide IAVA/STIG compliance for all supported laptops and desktops and printers
  • Analyze system failures and reporting
  • Analyze new hardware performance and issues
  • User Management
  • License Management
  • Lifecycle Management
  • Troubleshooting equipment
  • Managing physical maintenance including warranty support

Qualifications:

  • US Citizenship Required
  • Active Secret Clearance
  • 5 or more years' experience with servers and workstations leading in a large, complex help desk/system administration function
  • IAT Level II Baseline Certification and Computing Environment required (CompTIA Security+ or equivalent as specified in DoD M)
  • Proficient in oral and written communications

Equal Opportunity Employer:

Summit is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

VEVRAA Federal Contractor. Summit gives preference to protected veterans.

Position descriptions serve as a guideline and may not be construed as a guarantee of employment. Summit is an at-will organization.