Warranty Coordinator

2 days ago

West Salem, Wisconsin, United States Allstate Peterbilt Group Full time
Job Summary:

We are seeking a skilled Warranty Administrator to join our team at Allstate Peterbilt Group. As a key member of our organization, you will play a critical role in ensuring the timely and efficient processing of warranty claims for our customers.

Key Responsibilities:
  • Close repair orders and process claims using manufacturers' approved procedures.
  • Provide timely processing of all claims to ensure speedy resolution and payment.
  • Offer direction to technicians on repair order write-ups to ensure required information is provided.
  • Inform service personnel of any manufacturer changes in warranty processing procedures requirements.
  • Track all outstanding claims and provide follow-up as needed to ensure speedy payment.
  • Maintain and organize all warrantable failed parts in a controlled location. Ship parts to manufacturers as requested and dispose of non-requested parts on a regular basis.
  • Reconcile warranty payments with ledger entries monthly.
  • Investigate all rejected claims and resubmit within manufacturer's guidelines.
  • Maintain and retain all warranty documentation as per manufacturer's guidelines.
  • Contact manufacturer's representatives as needed to process claims and address customer concerns.
  • Prepare monthly warranty receivable reports.
  • Explain warranty coverage to new and existing customers to ensure understanding of covered and noncovered components and procedures.
Requirements:
  • High School Diploma or Equivalent and two years of related work experience required.
  • Demonstrated organizational skills, attention to detail, and ability to work independently required.
  • Valid driver's license required.
  • Technical knowledge in heavy-duty machinery repair procedures.
Benefits:
  • 16 days PTO plus holidays available during first year of employment.
  • Immediate transition into new health insurance coverage.
  • Three different medical plans designed to fit your needs.
  • FSA/HSA plans to help with medical and childcare reimbursement.
  • Dental and Vision Insurance plans.
  • Short and Long-Term Disability.
  • Supplemental Term Life Insurance and other co-insurance options.
  • 401(k) with Match.
  • Multiple Tuition Reimbursement programs and scholarship opportunities.
  • Extensive in-house training.
  • Health and wellness benefits.
  • Doctor on Demand mobile app.
  • Verizon wireless employee discounts.
  • CDL re-imbursement program.
  • Safety glasses and boot allowance programs.
  • Multiple dealership locations to allow for relocation opportunities.
  • Endless advancement opportunities throughout the company.

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