Sales Support Associate
3 weeks ago
- Manage large amounts of incoming calls and respond to customer inquiries in a timely manner
- Provide accurate and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
Qualifications:
- 1 year of proven customer support experience or experience as a client service representative
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Detail oriented
- Customer orientation and ability to adapt/respond to different types of characters
Benefits:
- Weekly pay
- Company Matching 401(k) program
- Dental Insurance
- Vision Insurance
- Life Insurance
- Health Insurance
- Paid Time Off
- Paid Holiday
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