Service Delivery and Support Specialist

4 days ago


Spring Valley, Nevada, United States Submer Full time

**Our Mission:**

At Submer, we aim to make a positive impact by creating a more sustainable digital world. Our values of Sustainable, Unique, Bold, Making Sense, Empathetic, and Reliable drive our mission to reduce the environmental footprint of IT infrastructure. As a fast-growing scale-up, we offer an exciting career evolution with opportunities for growth and development.

Job Description:

As the Field Services Delivery Manager - NAM, you will lead the local field services team, actively contribute to service offerings, and provide hands-on support in the field to ensure seamless operations of Submer solutions for our customers. This role involves leading a high-performing team that delivers exceptional service and support to Submer customers across North America.

Responsibilities:

  • Ensure effective task coverage during peak periods and adapt to dynamic workloads.
  • Foster a collaborative and positive team environment to drive success.
  • Define troubleshooting guides and improve remote issue resolution.
  • Adhere to safety guidelines and identify opportunities to enhance system performance.

Requirements:

  • Proven track record as a Field Technician Manager.
  • Demonstrated experience in team management, including mentoring technicians and managing escalations.
  • Strong technical knowledge of electrical and mechanical systems.
  • Experience documenting procedures is required.
  • Ability to work varied hours and accommodate different time zones during peak periods.
  • Willingness to travel frequently to meet customer needs.


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