Customer Service Director

2 weeks ago


Manchester, Pennsylvania, United States Waste Connections Full time
Customer Service Manager Job Description

We are seeking a highly skilled and experienced Customer Service Manager to join our team at Waste Connections. The successful candidate will be responsible for supervising personnel, managing daily administrative operations, and overseeing the customer service department.

Key Responsibilities:
  • Supervise and train employees to ensure excellent customer service
  • Manage daily administrative operations, including establishing work priorities and resolving problems
  • Oversee the customer service department, including providing administrative assistance and support to the district manager
  • Develop and implement reporting procedures and coordinate department programs
  • Promote Waste Connections' standard operating procedures and ensure efficient, environmentally correct, and safe workplace practices
Requirements:
  • Bachelor's Degree preferred; equivalent work experience will be considered
  • 3 years directly related management expertise
  • Management experience in a call center environment is preferred
  • Knowledge of MS Word and Excel
  • Ability to supervise and train employees, organize and prioritize work assignments, and communicate effectively
What We Offer:

We offer excellent family benefits, including medical, dental, vision, flexible spending account, long-term disability, life insurance, 401K retirement, and unlimited opportunities to grow and develop your career.

Waste Connections is an Affirmative Action/Equal Opportunity Employer (Minority/Female/Disabled/Veterans).



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