Client Support Specialist

2 weeks ago


Raytown, Missouri, United States The UPS Store Center 63 Shopping Center Full time

The Client Support Specialist provides exceptional assistance to all customers by managing and facilitating package processing for courier services and utilizing various office equipment such as copiers, fax machines, binding tools, laminators, and point-of-sale systems.
This role involves offering insightful guidance to our esteemed clientele by delivering precise information regarding our diverse range of products, services, and optimal value choices, demonstrating expertise in industry best practices.

The ideal candidate possesses prior experience in retail sales, proficient computer and internet skills, a high school diploma or GED, and exhibits a friendly and genuinely helpful attitude, along with a professional appearance.
They should be quick learners, eager to grasp all facets of the business efficiently.

KEY RESPONSIBILITIES

  • Provides exceptional customer service to in-store visitors and phone inquiries
  • Consistently employs effective listening skills with customers, team members, and management
  • Takes responsibility for understanding customer shipping requirements and proposing suitable solutions
  • Actively seeks to learn about all product and service offerings, alternative solutions, and industry developments
  • Expertly operates all equipment, software, and devices, and is willing to instruct others
  • Ensures a clean, organized, and safe workspace
  • Completes additional tasks as required

REQUIREMENTS

  • High school diploma or GED is mandatory
  • Proficient computer skills, including Microsoft Office and Adobe Suite
  • Excellent telephone communication skills
  • Strong verbal and written communication abilities, including spelling and basic math
  • Dependable, trustworthy, and responsible
  • Able to lift items weighing over 40 pounds


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