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Automotive Service and Sales Team Member

1 week ago


Jersey City, New Jersey, United States Pep Boys Full time
{"Job Overview": "We are seeking a highly skilled and customer-focused individual to join our team as an Automotive Customer Service Advisor. In this role, you will be responsible for providing exceptional customer service, engaging with customers, and selling parts and services to meet their needs.

Responsibilities:
1. Provide first-class customer service, responding to customer inquiries, and addressing any concerns.
2. Engage with customers, building trust, and understanding their needs to provide personalized solutions.
3. Sell parts and services to customers, ensuring they are aware of the benefits and value of our offerings.
4. Work closely with the management team to ensure customer service standards are met and exceeded.
5. Participate in routine express automotive services, including tire mounting, balancing, rotations, and repair, as well as oil changes, fluid top-offs, lubrications, filter and bulb replacement, and battery installation.
6. Maintain a safe and healthy work environment, adhering to all local, state, and federal laws, as well as company policies and procedures.
7. Effectively communicate with associates, management, and customers, interpreting and retaining information and applying knowledge appropriately.
8. Perform opening and closing responsibilities, as assigned, in designated locations.
9. Maintain an organized and neat shop, adhering to all company policies, procedures, safety, and environmental rules.

Requirements:
1. High school diploma or equivalent required.
2. Valid driver's license.
3. One year of related experience in the automotive service environment.
4. One year of sales experience preferred.
5. Basic knowledge and understanding of mathematical concepts, including addition, subtraction, multiplication, division, percentages, and fractions.
6. Strong verbal communication skills.
7. Strong customer service skills.
8. Ability to work days, nights, weekends, and holidays.

Physical Demands:
1. Frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance.
2. Frequent standing and walking for long periods.
3. Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
4. Climb up and down ladders to retrieve and stock merchandise.
5. Safely operate a motor vehicle.

Pay Range:
The pay range for this position is between $15.13 to $18.60 per hour based on experience plus commission.

Equal Opportunity Employer:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.