Customer Service Representative

5 days ago

Hadley, Massachusetts, United States P.R.I.D.E. Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Cashier/Sales Associate at P.R.I.D.E. This role is perfect for those who enjoy working in a fast-paced environment and providing excellent customer service.

Key Responsibilities
  • Customer Service: Provide top-notch service to customers during the busy midday and evening hours, ensuring every customer leaves happier than when they arrived.
  • Merchandising: Manage the store's appearance and stock during peak hours, keeping everything organized and appealing.
  • Cash Handling: Handle a high volume of transactions with efficiency and a friendly attitude.
  • Safety and Security: Ensure a secure and safe shopping environment during the varied dynamics of the mid/second shift.
  • Teamwork: Work seamlessly with colleagues to handle the unique pace and challenges of the afternoon and early evening.
  • Cleanliness: Maintain high standards of store cleanliness, including regular upkeep of the coffee station, restrooms, and outdoor areas.
  • Inventory Management: Manage stock levels and assist in inventory processes, ensuring the store is well-equipped for customer needs.
Requirements
  • Age Requirement: Must be 18 years of age or older if located in AR, CT, FL, LA, MI, MA, MS, MO, NC, SC, TX, TN, AZ, and CO. For all other states, must be 21 years of age or older.
  • Availability: Must be able to work weekends and holidays, embracing the full rhythm of retail.
  • Communication Skills: Ability to read, write, speak, and understand English effectively.
  • Math Proficiency: Basic math skills required, including addition, subtraction, division, and multiplication.
  • Physical Ability: Capable of frequently lifting 10 lbs and occasionally lifting up to 50 lbs.
  • Pre-Employment Screening: Must pass a pre-employment drug screen and be subject to a criminal history background check.
  • Personality Traits: Friendly demeanor, ability to make people feel welcome, detail-oriented, reliable, and responsible.
Benefits

P.R.I.D.E. offers a competitive compensation package, including a pay rate of $16/HR, flexible scheduling, paid time off, and a retirement savings plan with a 6% match.

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