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Customer Service Representative
2 weeks ago
The Hendrick Automotive Group is seeking a dedicated Customer Service Professional to fill the position of Automotive Service Appointment Coordinator. In this role, you will be responsible for scheduling service appointments, handling customer inquiries, and maintaining accurate records.
Duties and Responsibilities
- Schedule service appointments and respond to customer inquiries in a timely and professional manner.
- Answer all incoming phone calls according to a proven script and schedule a service appointment.
- Update customer information in the database and contact customers with marketing incentives.
Qualifications
- A high school diploma or equivalent is required.
- Prior customer service experience, especially in the automotive industry, is preferred.
- The ability to communicate effectively with customers and dealership personnel is essential.
Benefits Package
- Full-time benefits include free health insurance, excellent benefit package, vacation time, and paid holidays.
- A competitive salary range of $18-$21 per hour with bonus potential.