Customer Experience Leadership Specialist

4 weeks ago


West Point, New York, United States Army & Air Force Exchange Service Full time

Job Summary

As a key member of the Army & Air Force Exchange Service team, the Customer Experience Leadership Specialist will oversee associates in the execution of strategies to deliver a tailored customer experience within assigned department(s). This role requires strong leadership skills to empower associates to create a positive environment that drives the customer experience.

Key Responsibilities

  • Develop and implement strategies to enhance customer experience
  • Lead and motivate associates to achieve customer satisfaction goals
  • Collaborate with cross-functional teams to drive business results

Requirements

  • Strong leadership and communication skills
  • Ability to analyze data and drive business decisions
  • Experience in retail or customer-facing environment


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