Customer Experience Leadership Specialist
2 weeks ago
Job Summary
As a key member of the Army & Air Force Exchange Service team, the Customer Experience Leadership Specialist will oversee associates in the execution of strategies to deliver a tailored customer experience within assigned department(s). This role requires strong leadership skills to empower associates to create a positive environment that drives the customer experience.
Key Responsibilities
- Develop and implement strategies to enhance customer experience
- Lead and motivate associates to achieve customer satisfaction goals
- Collaborate with cross-functional teams to drive business results
Requirements
- Strong leadership and communication skills
- Ability to analyze data and drive business decisions
- Experience in retail or customer-facing environment
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