Senior IT Systems Specialist
4 days ago
eKeeper Systems, Inc. is seeking a highly skilled Senior IT Systems Specialist to join our team. As a key member of our technical staff, you will be responsible for designing, deploying, and maintaining our clients' information technology systems.
Key Responsibilities:
- Provide tier 2/3 support for cases and serve as an escalation point for other personnel
- Install, configure, and maintain Windows Server operating systems
- Install, configure, and maintain Active Directory, DHCP, DNS, and GPOs
- Install, configure, and maintain Microsoft Exchange and Microsoft Office 365 including hybrid environments
- Install, configure and maintain various Microsoft applications including Hyper-V, SQL Server, MDT, and WSUS
- Install, configure, and maintain various 3rd party applications
- Install, configure, and maintain Cisco and Palo Alto Firewalls, Cisco routers, and switches
- Install, configure, and maintain various WLAN devices including Cisco, Meraki, and Ubiquiti
- Install, configure, and maintain enterprise and redundant networks and systems with a security focus.
- Support and maintain various phone systems
- Support the daily functions and concerns of hundreds of users in dozens of companies across central Indiana
- Support and maintain security including 2FA solutions
- Participate in, plan, lead, and implement projects across a range of systems and technologies
- Create and maintain systems, network, project, and process documentation
- Challenge and enhance your technical proficiency and provide stimulating ideas to our team
- Provide onsite support for our clients as needed
- Participate in an on-call rotation with regular system maintenance
- Other responsibilities as assigned
Requirements:
- Two or more years of hands-on IT Experience
- Experience supporting Windows Server and applications support
- Experience supporting Cisco routers and switches
- Experience supporting NAS and/or SAN technologies
- Excellent critical thinking skills
- Ability to obtain new certifications required for vendor guidelines and keep up with current technology
- Excellent written and verbal communications skills
- Able to travel to client sites as necessary within a sixty (60) mile radius of our office in Yorktown, IN
- Self-driven and self-disciplined with a "get it done" attitude
- Ability to work well and maintain good working relationships with our customers
- Ability to adapt to changing priorities and complex IT issues with your combination of technical abilities and positive attitude
- Desire to excel in a client-service results-oriented environment
- Ability to work independently and as part of a team
- Ability to manage and complete system projects with minimal downtime.
- Strong sense of ownership for projects and tasks
- Detail-oriented
Benefits:
- Health insurance including medical, dental, and vision
- 401k with company match
- Paid Time Off
- Company attire
- Community involvement opportunities
- Cell phone allowance
- Free snacks and drinks, including fresh popcorn and coffee, available when in the office
- Bonus pay for certifications up to a year after achieving them.
- Bonus pay for on-call coverage
- Hybrid work environment
- A diverse group of colleagues to work with. Check out our staff profiles on our website.
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