Senior IT Systems Specialist

4 days ago


Yorktown, Indiana, United States eKeeper Systems, Inc. Full time
Job Summary

eKeeper Systems, Inc. is seeking a highly skilled Senior IT Systems Specialist to join our team. As a key member of our technical staff, you will be responsible for designing, deploying, and maintaining our clients' information technology systems.

Key Responsibilities:

  • Provide tier 2/3 support for cases and serve as an escalation point for other personnel
  • Install, configure, and maintain Windows Server operating systems
  • Install, configure, and maintain Active Directory, DHCP, DNS, and GPOs
  • Install, configure, and maintain Microsoft Exchange and Microsoft Office 365 including hybrid environments
  • Install, configure and maintain various Microsoft applications including Hyper-V, SQL Server, MDT, and WSUS
  • Install, configure, and maintain various 3rd party applications
  • Install, configure, and maintain Cisco and Palo Alto Firewalls, Cisco routers, and switches
  • Install, configure, and maintain various WLAN devices including Cisco, Meraki, and Ubiquiti
  • Install, configure, and maintain enterprise and redundant networks and systems with a security focus.
  • Support and maintain various phone systems
  • Support the daily functions and concerns of hundreds of users in dozens of companies across central Indiana
  • Support and maintain security including 2FA solutions
  • Participate in, plan, lead, and implement projects across a range of systems and technologies
  • Create and maintain systems, network, project, and process documentation
  • Challenge and enhance your technical proficiency and provide stimulating ideas to our team
  • Provide onsite support for our clients as needed
  • Participate in an on-call rotation with regular system maintenance
  • Other responsibilities as assigned

Requirements:

  • Two or more years of hands-on IT Experience
  • Experience supporting Windows Server and applications support
  • Experience supporting Cisco routers and switches
  • Experience supporting NAS and/or SAN technologies
  • Excellent critical thinking skills
  • Ability to obtain new certifications required for vendor guidelines and keep up with current technology
  • Excellent written and verbal communications skills
  • Able to travel to client sites as necessary within a sixty (60) mile radius of our office in Yorktown, IN
  • Self-driven and self-disciplined with a "get it done" attitude
  • Ability to work well and maintain good working relationships with our customers
  • Ability to adapt to changing priorities and complex IT issues with your combination of technical abilities and positive attitude
  • Desire to excel in a client-service results-oriented environment
  • Ability to work independently and as part of a team
  • Ability to manage and complete system projects with minimal downtime.
  • Strong sense of ownership for projects and tasks
  • Detail-oriented

Benefits:

  • Health insurance including medical, dental, and vision
  • 401k with company match
  • Paid Time Off
  • Company attire
  • Community involvement opportunities
  • Cell phone allowance
  • Free snacks and drinks, including fresh popcorn and coffee, available when in the office
  • Bonus pay for certifications up to a year after achieving them.
  • Bonus pay for on-call coverage
  • Hybrid work environment
  • A diverse group of colleagues to work with. Check out our staff profiles on our website.


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