Escalation Engineer
3 weeks ago
We are seeking a highly skilled Escalation Engineer to join our team at Amazon Web Services, Inc. As an Escalation Engineer, you will be responsible for identifying and resolving complex technical issues that impact our customers.
Key Responsibilities- Provide critical incident response and management for customer-facing issues
- Communicate effectively with internal and external stakeholders to resolve issues
- Work with cross-functional teams to improve incident response and resolution processes
- Analyze data trends to identify potential issues and improve overall customer experience
- Design and implement solutions to improve incident response and resolution processes
Our team is dedicated to providing exceptional customer service and support. We are a collaborative and dynamic team that values innovation, creativity, and continuous improvement.
Requirements- Bachelor's degree in Computer Science, Engineering, or Mathematics
- 2+ years of experience in Support Engineering, Customer Escalations, Technical Communications, or similar IT role
- Industry-specific certification(s) such as the AWS Solutions Architect Associate Certification or higher
- 2+ years of experience in Incident or Problem Management for cloud-based infrastructure
- Familiarity with operating or designing distributed architectures
- Experience creating or designing cloud application architectures with a focus on high availability
- Experience with JavaScript, PowerShell, and/or BASH scripting
Amazon Web Services, Inc. is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate, providing a robust suite of products and services to power businesses.
Why Join Our Team?At Amazon Web Services, Inc., we value diversity, inclusion, and innovation. We offer a dynamic and supportive work environment, opportunities for career growth and development, and a competitive compensation package.
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