Operations Director

6 days ago


Silver Lake, Kansas, United States Walmart Full time
Job Summary

This exciting opportunity is part of the Walmart+ member experience team, focusing on identifying gaps in customer care self-service and agent experiences. You will work closely with executive escalations, the customer care listening center, and cross-functional teams to build business cases and execute ad-hoc communications to members.

Main Responsibilities
  • Identify experiential gaps and develop business cases to address them
  • Own execution of ad-hoc communications to members
  • Work primarily with Member Care Foundations and Member Care Value Prop & Retention teams
Requirements
  • Bachelor's degree in Business Administration, Engineering, Operations, or related field and 2 years' experience in operations, project management, or related area OR 4 years' experience in operations, project management, or related area
  • Experience working in large-scale, multi-organizational programs
  • Proven ability to work cross-functionally within an organization and with stakeholders outside of your direct team
  • Customer/member-centric mindset and ability to drive initiatives and processes to resolve customer/member pain points
Preferred Qualifications
  • Masters: Economics
  • Project Management Professional - Certification
What We Offer
  • Competitive salary: $70,000-$130,000 per year
  • Performance-based bonus awards
  • Paid time off benefits including PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting
  • Health benefits including medical, vision, and dental coverage
  • Financial benefits including 401(k), stock purchase, and company-paid life insurance
Location

Bentonville, AR, USA



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