Customer Service Ambassador

2 weeks ago


MagstattleBas, Grand Est, United States Metro Stars Gymnastics Full time
Customer Service Representative

Metro Stars Gymnastics is seeking a skilled Customer Service Representative to provide exceptional experiences for our valued guests. As a key member of our team, you will be responsible for creating a warm and welcoming atmosphere, ensuring that every interaction is positive and memorable.

Key Responsibilities
  • Guest Welcome and Check-in: Greet guests with a friendly smile, creating a positive first impression and setting the tone for a great experience.
  • Information and Support: Provide accurate and timely information about our programs, services, and policies, ensuring that guests feel informed and supported throughout their visit.
  • Registration and Payment Processing: Efficiently handle guest check-ins and registrations, processing payments and handling cash transactions with accuracy and attention to detail.
  • Communication and Problem-Solving: Respond to guest inquiries and requests in a prompt and confident manner, using a positive and empathetic approach to resolve any issues that may arise.
Requirements
  • Customer Service Experience: Prior experience in a customer-facing role is preferred, with a proven track record of providing exceptional service and support.
  • Communication and Interpersonal Skills: Excellent communication and interpersonal skills, with a friendly and outgoing personality that can build rapport with guests of all ages and backgrounds.
  • Problem-Solving and Adaptability: Strong problem-solving and decision-making abilities, with the ability to think on your feet and adapt to changing situations.
  • Attention to Detail: Attention to detail and strong organizational skills, ensuring accuracy in tasks like cash handling and maintaining a clean and organized workspace.


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