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Field Service Technician

2 months ago

Waco, Texas, United States Fallas Automation Full time

Position Overview:

The role of the Service Technician is crucial for ensuring the optimal performance of packaging machinery within the Case Packing Industry. This position demands a strong background in mechanical and electrical systems, as well as proficiency in PLC programming to effectively address and resolve customer challenges.

Key Responsibilities:

  • Diagnose and repair mechanical and electrical issues in various packaging equipment, including case sealers, erectors, and packers.
  • Demonstrate a proactive approach to troubleshooting, working collaboratively with clients to identify and solve problems.
  • Exhibit strong communication and customer service skills, fostering a team-oriented environment with a commitment to excellence.

Qualifications:

  • High School diploma or GED is required; technical education in electrical or mechanical fields is preferred.
  • A minimum of 3 years of relevant experience in the field is essential.
  • Proficient in Allen Bradley PLC programming and troubleshooting, with a solid understanding of electrical and mechanical systems.
  • Ability to interpret technical drawings, schematics, and wiring diagrams.
  • Familiarity with servo programming languages and Human Machine Interface (HMI) panel programming.

Work Environment:

This position requires a significant amount of travel, with overnight stays necessary for on-site customer support. Flexibility in scheduling is essential to meet customer needs.

In summary, the Service Technician plays a vital role in maintaining the quality and efficiency of packaging operations, ensuring customer satisfaction through technical expertise and support.